You can exercise your right of withdrawal from the moment you receive the order. The user has a period of 14 calendar days to return the purchase, as long as it is not sealed products (alcoholic beverages), of which the user does not have the right of withdrawal, for the following reasons:
If the product maintains its seal intact, the User may return all the products of the order or only some of them during the first 14 calendar days following the date of receipt of the order, without penalty and without the need to indicate the reasons. For this, the products must be presented in perfect condition, without unsealing and unused and with all its content.
Return and/or replacement
The User may request the return or replacement of the product, if the bottle arrives broken and the liquid is affected. In any of the cases, it is essential that the products subject to a return or replacement are in perfect condition and without obvious signs of use. Otherwise, no return or replacement can be made.
It is the User’s responsibility to provide adequate packaging for the items to arrive correctly. If the items are received in poor condition, we will not be able to make the requested return or replacement.
In case of opting for the return or replacement of any defective or in poor condition, the User must immediately contact Zeena through the email firstname.lastname@example.org, informing about which product or products present the defect or bad condition.
Consequences of exercising the right of withdrawal and/or returns
The price to be returned is the one that was originally communicated in the order confirmation and has been paid by the User, only discounting the amount derived from the collection of the purchase. In the event that there are shipping costs, they will only be returned if the total order placed is returned.
Zeena will not refund the amount or make any redelivery of merchandise until the receipt and status of the product, packaging and/or accessories of the item being returned or exchanged has been verified.
As a general rule, the amount reimbursed will be according to the initial payment method made by the client and will be made within 14 calendar days from when Zeena is unequivocally informed of the withdrawal of the purchase.
In the case of defective products or being in poor condition, as long as said circumstance is attributable to Zeena, the costs generated by the collection will not be applied to the User.
In the case of defective products or being in poor condition, as long as said circumstance is attributable to Zeena, the User may choose between demanding the replacement of the product or the termination of the contract.