Shipping & Delivery Terms

The User must indicate an address where he/she wishes to receive the products purchased. We recommend to use an address where it is ensured that someone can receive the package during business hours.


No shipments can be made to PO boxes.


Once the purchase is completed, a confirmation email will be sent to the email address provided.


In the event that a change in the delivery address is necessary, once the order has been placed, it is essential that you notify us as soon as possible.


In the event that a change in the delivery address is requested, once the package has been dispatched, this will have a surcharge equivalent to the shipping cost.


The User will receive the purchase based on the time of payment. In case of an incident in the delivery of the order, Zeena or the courier company will inform the user by email, immediately.


The User can calculate the estimated delivery date during the purchase process, through the form provided for this purpose.


Upon delivery of the order, the User or the person authorized to receive the purchase, must sign a delivery note or receipt (ticket) where the products purchased will appear. In this sense, the User is recommended to review the content of the purchase, in order to validate the delivery note. Especially, the review of the purchase is recommended in case of having purchased sealed products (alcoholic beverages).


It may be the case that at the time of delivery and according to the time agreed with the User, the latter, or the person designated to their interest, without prior notice to Zeena, is not at the indicated address. In this case, the User must contact the courier company and coordinate a new date for the delivery of the order.